SHIPPING
At this time, we only ship to addresses in the United States.
Rates are calculated in real-time at checkout based on the shipping method selected:
- United States Postal Service Ground Advantage
- FedEx Ground Home Delivery
- FedEx 2Day
IN-STORE PICK UP
In-Store Pick Up is available 7 days a week from 10:00am to 6:00pm. Select the "In-Store Pick Up" option at checkout.
- You will be notified via email within 1-2 business days that your order is ready to be picked up.
- Once notified you will have 14 days to pick up your order. After 14 days, the order will be canceled. You will be automatically refunded.
- Upon arrival, you will enter the museum through the lobby entrance and inform a representative from Guest Services that you are visiting the retail store to pick up an order.
- Items will be available for pick up at the retail store cash registers.
RETURNS & EXCHANGES
Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, you may return the merchandise within 30 days for an exchange or a refund in the form of original payment. Returns and exchanges must be accompanied with original receipt and all original product packaging. All items must be in salable condition. Items should be returned or shipped directly to the museum store with original receipt.
The customer is responsible for shipping costs related to sending any returned items back to the Spy Museum. We'll cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return or exchange an item, please Contact Us with your order number and details. We will respond quickly with instructions for how to return items from your order or answer any questions.